Version: 2026-07-11
This policy describes how Orcheduct handles refund requests for subscription payments. It does not reduce any mandatory consumer or statutory remedy available under applicable law.
Contact support@orcheduct.com from the email address associated with the account. Include the invoice or payment reference, the date and amount charged, the reason for the request, and any relevant evidence. Do not send card numbers, passwords or API keys.
We assess requests using the applicable law, the customer type and jurisdiction, the payment and renewal date, the service delivered, actual usage, any prior refund, and any active payment dispute. Duplicate or incorrect charges, services not provided, and material service failures receive priority review.
Where mandatory law grants a cooling-off, withdrawal, cancellation, conformity or other refund right, that right prevails over any conflicting term in this policy. We may request information reasonably necessary to determine which legal rule applies.
Approved refunds are normally returned to the original payment method. Processing and bank posting times depend on Stripe, the payment network and the customer’s financial institution. A refund is not complete until the payment processor confirms it.
Please contact support before opening a chargeback so we can investigate. When a payment is already disputed through a bank or card network, we may pause a parallel refund to prevent duplicate reimbursement while the dispute is resolved.
A refund request and a subscription cancellation are separate actions. To stop future renewals, follow the Cancellation Policy.